RECLAIM believes that to properly provide its services a full and open relationship with the client is required. We are committed to communication and transparency in aspects of that relationship including a high visibility for all the RECLAIM personnel working for each client In terms of organisation Claim Management processes are largely generic. However, it is essential to understand each Clients’Ĵ business, its brand awareness and the sensitivities and individual characteristics that underpin the business and feature in their claims.¬ݠRECLAIM listens to its Clients and develops the solutions to best suit them not us. RECLAIM welcomes Client audits as a part of the process of accountability and based upon the principles of transparency and communication. The data recorded and managed through our STARS Claims Management system will allow performance to be managed against the agreed service standards.