RECLAIM believes that to properly provide its services, a full and open relationship with the client is required. We are committed to communication and transparency in all aspects of that relationship, including a high visibility for all the RECLAIM personnel working for each client In terms of organisation, Claims Management processes are largely generic. However, it is essential to understand each Client's business, its brand awareness and the sensitivities and individual characteristics that underpin the business and feature in their claims. RECLAIM listens to its clients and develops the solutions to best suit them, not us. RECLAIM welcomes client audits as a part of the process of accountability and based upon the principles of transparency and communication. The data recorded and managed through our IT systems will allow performance to be managed against the agreed service standards. If you would like further information on this service, please contact Mark Daynes. RECLAIM is a trading name of Marsh Ltd which is authorised and regulated by the Financial Services Authority.